Terms of service.
No contract, no lock-in.

These terms are the agreement between NexusTill and the business that uses it. In this document, we means NexusTill and you means your business. By creating an account or using the product you accept them, and if you are accepting on behalf of a business you confirm you are allowed to.

Our privacy policy forms part of this agreement, and so does our refund policy. If any part of these terms turns out to be unenforceable, the rest still stands.

NexusTill is subscription software: a point of sale with inventory, customer credit and tax invoicing, and reporting, used in a web browser and through the NexusTill Android app.

We license it to you for the period you have paid for. You are not buying the software and you do not own a copy of it. The trade marks, the design and the code remain ours; your data remains yours.

Signing up creates an account, but it does not open it. New businesses are reviewed by us before access is granted, normally within one working day. We do that to keep the platform clean, and we may decline a signup.

You are responsible for keeping your password safe and for everything done under your account. Tell us immediately if you think someone else has access. Give every person who uses NexusTill their own staff account — sharing one login makes your own audit trail useless to you, which is exactly when you will need it.

You must give us accurate details when you register, and keep them up to date. We contact account owners by email, so an email address you no longer read is a problem you will eventually feel.

Prices are shown in your region's currency and exclude any tax that applies.

• Starter — $19 per month. One shopkeeper, one till. Everything you need to start selling properly.
• Growth — $49 per month. Staff on the counter, suppliers to pay, and the numbers to run the place.
• Scale — $99 per month. More than one shop, and books that close themselves.

Annual billing is ten months price for twelve months of service — two months free. You can switch to annual from the Billing screen once you are a paying customer; it is not offered at signup, because a billing choice made before you have used the product is a choice made blind.

What each plan includes is listed on our pricing page and enforced by the product itself. There is no contract, no minimum term and no setup fee, and you can move up or down a plan whenever you like. Moving up takes effect once the new plan is activated; moving down takes effect from your next period.

Every plan includes a 7-day free trial, which starts when your account is approved. The trial is the full product on the plan you chose, not a cut-down version.

No payment is required to start it and we do not ask for a card. Nothing happens automatically when it ends: access simply pauses until you choose a plan and pay. Your data is not deleted when a trial ends, and it is waiting for you if you come back.

One trial per business. We may decline a second trial for the same business.

This is stated plainly because it is unusual and because it is the part people assume wrongly: NexusTill has no payment gateway. You cannot pay us by card in the product, no card is ever stored, and we will never ask you for card details.

Payment works like this:

• You choose a plan on the Billing screen.
• The screen shows our bank account details. You transfer the amount from your own bank account or mobile wallet.
• You submit the transaction reference, and a screenshot of the transfer if you have one.
• A person at NexusTill checks it against our bank statement and activates your plan.

Your plan starts when we activate it, not when you send the transfer. Activation is usually the same working day, but it can take longer over a weekend or a public holiday, and a payment sent without a reference we can match takes longer to find. Plan for that rather than transferring on the last afternoon of your period.

If anyone contacts you asking for payment to a different account, it is not us. Our bank details appear only on the Billing screen inside your own account. If in doubt, stop and email us.

You are responsible for any fee your bank charges to send the transfer, and for sending the full amount.

Nothing renews automatically, because we hold no payment method to charge. Before a period ends the product tells you, and you pay for the next one the same way.

If you do not pay, access pauses at the end of the period you paid for. It does not delete anything. Pay and we switch it back on, with your data where you left it.

Cancel at any time from the Billing screen or by emailing us. There is no notice period and no cancellation fee.

You keep access until the end of the period you have already paid for. After that the account stops. Ask us within 30 days and we will send you a copy of your data; ask us to delete it and we will, as described in the privacy policy.

The short version: the 7-day trial exists so that nobody has to buy first and find out afterwards, and we do not refund time you have already had. We do refund duplicate payments, wrong amounts, and payments we could not activate.

The full detail, including how to ask and how the money comes back, is on our refund policy page.

Your business data is yours. We do not sell it, we do not mine it to build anything, and we will export it for you on request while your account is open and for 30 days after it closes.

How we handle personal data — yours, your staff and your customers — is set out in the privacy policy.

You are responsible for the personal data you enter about other people. If you record a customer phone number or a staff national ID number, you need a reason to hold it and, where the law requires, their consent. We hold it on your behalf and act on your instructions.

Keep your own backups of anything you cannot afford to lose. We will export your data whenever you ask, and a business that has never once asked is carrying a risk we cannot carry for it.

Use NexusTill for your own lawful business. Do not:

• Share or resell your access, or let a business that is not yours trade on your account.
• Copy, decompile or reverse-engineer the software, or try to extract its source.
• Attack the service — scraping, load testing, attempts to reach another business data, or probing for vulnerabilities without asking us first.
• Enter unlawful content, or use the product to defraud anyone.
• Use the product to send messages to people who have not agreed to hear from you.
• Remove or obscure our branding, or present NexusTill as your own product.

If you find a security problem, email us. We will thank you, and we would far rather hear it from you than read about it.

NexusTill produces quick and tax invoices and calculates tax from the rates you configure. It does not file anything for you.

Your rates, your registration numbers, your invoices and your filings are your responsibility. Figures produced by the software are not tax advice, and you should check them against what your accountant tells you.

On the plans that include it, the assistant answers questions about your own data, within a daily limit the product shows you. It cannot see another business data, and it obeys the same permissions as the person asking.

It can still be wrong. Check anything that matters before you act on it, and do not treat it as accounting, tax or legal advice. What is sent to our AI provider is set out in the privacy policy.

We work to keep NexusTill available and to fix problems quickly, but we do not offer an uptime guarantee or service credits. Maintenance, a hosting failure or your own connection can interrupt it.

The Android app keeps taking sales while your internet is down and syncs them afterwards. That is a real feature and we depend on it too — but it is not a promise that no sale can ever fail to sync. Watch the sync indicator, and tell us straight away if something looks wrong.

Support is by email. Scale includes priority support.

We improve the product continuously and features change. We will not remove something significant from a plan you are paying for without telling you first.

If we change prices, existing customers get at least 30 days notice by email and the new price applies from your next period. A price rise is never applied to a period you have already paid for.

If we change these terms we change the date at the top and email account owners about anything material. Carrying on using NexusTill after that means you accept the new version; if you do not, cancel and we will refund any period you have paid for but not yet used.

We may suspend or close an account that breaks these terms, that is used for fraud or an unlawful purpose, or that has not paid. Except where the problem is serious or urgent, we will warn you first and give you a fair chance to put it right.

If we close your account we will give you a copy of your data.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Subject to that, NexusTill is provided as it is. We are not liable for indirect or consequential loss, for lost profits, lost business or lost goodwill, or for loss caused by your own hardware, your internet connection, or what your staff do with your account.

Our total liability to you, for everything arising out of this agreement, is limited to the subscription fees you paid us in the three months before the event that caused the claim.

We would much rather sort out a problem than argue about it. So before anything formal: write to us, tell us plainly what went wrong, and give us a real chance to put it right. Most things end there.

If something cannot be resolved that way, both sides agree to try in good faith to settle it — first directly, and then, if that fails, through neutral mediation or arbitration that either of us may propose, before either side takes it further. Nothing here stops you from exercising any right your local consumer-protection law gives you, which applies regardless of what this agreement says.

Where the law of your own country requires that a business in your position may bring a claim under its rules and in its courts, this agreement does not try to take that away from you.